How quickly will I get a reply?

We respond to every support request within 24 to 48 business hours. Our business hours are Monday to Saturday, 10:00 AM to 7:00 PM IST. Issues affecting a live production system are escalated and handled the same business day.

How do I report a bug in one of your apps?

Email support@dreamcircle.in with the app name, your device model, the OS version, the app version, and the steps that produce the problem. A screenshot or screen recording helps us a great deal and usually removes a round trip.

How do I delete my account and personal data?

Use our Account & Data Deletion page to submit a request, or email support@dreamcircle.in from the address registered on the account. We acknowledge within 48 hours and complete verified deletions within 30 days, then confirm in writing.

I was charged incorrectly — what should I do?

Email support@dreamcircle.in with your order or transaction reference and the amount. We investigate within three business days. Approved refunds are returned to the original payment method within 7 to 10 business days, as set out in our Refund & Cancellation Policy.

Can I request a feature or an enhancement?

Please do. Send the request to support@dreamcircle.in describing the problem you are trying to solve rather than just the feature. We review every submission during sprint planning and will tell you honestly whether and when it is likely to be built.

Do you provide support for projects you did not build?

Yes. We take on maintenance for existing applications after a short technical audit, which tells us what we are inheriting and tells you what it will cost to keep it healthy.

How do I escalate an unresolved issue?

If a support request has not been resolved to your satisfaction, write to our Grievance Officer at support@dreamcircle.in with the original ticket reference. Grievances are acknowledged within 48 hours and resolved within 30 days, in line with the DPDP Act 2023 and the IT Rules 2011.

Where can I find your policies?

Our Privacy Policy, Terms and Conditions, Cookie Policy, Refund & Cancellation Policy and Disclaimer are all linked in the footer of every page on this site, and they are the versions store reviewers and payment gateways should be pointed to.

Help centre

Support that actually answers

Whether you use one of our apps or we built your platform, this is where to get help. A real engineer reads every request — there is no ticket maze and no chatbot.

Email support +91 80700 66644

Email us

support@dreamcircle.in

Best for anything with detail

Call us

+91 80700 66644

Mon–Sat, 10:00 – 19:00 IST

Start a chat

Fastest for short questions

Response time

24–48 hrs

Same day for production issues

Our response commitment

What you can expect from us, by severity. Hours are counted during Monday – Saturday, 10:00 AM – 7:00 PM IST.

Support response targets by issue severity
Severity	Example	First response	Target resolution
Critical	Production is down or data is at risk	Within 4 business hours	Same business day
High	A core feature is broken for many users	Within 24 business hours	1–3 business days
Normal	A defect with a workaround	Within 48 business hours	Next release cycle
Low	A question or an enhancement request	Within 48 business hours	Reviewed at sprint planning

Common questions

Answers to the things people ask most

Delete my account & data Refunds & cancellations Privacy & your data rights

Not satisfied? Escalate to our Grievance Officer

If a support request has not been resolved to your satisfaction, you may escalate it under the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices) Rules, 2011. Include your original reference. We acknowledge grievances within 48 hours and resolve them within 30 days.

Officer: Mr. Grievance Officer
Email: support@dreamcircle.in
Phone: +91 80700 66644

Still stuck?

Send us the details and we will take it from there.

Include the app name, your device and OS version, and the steps that produce the problem. A screenshot usually saves a round trip.

Or email support@dreamcircle.in · We reply within 24–48 business hours.